FAQ(Frequently Asked Question) of Firstrend Wireless Security System
Q: What’s your Warranty information and how to contact you?
A: 60-day Free Return, 12-month Warranty Service. Both Email and Phone Support are available. Because of time difference and busy hotline, we may miss your call. Please don’t worry, we’ll call you back for sure. Or email us [email protected], we’ll respond ASAP.
Q: What’s the log-in password?
A: There’s no log-in password as the Default Setting. Leave it back and simply click ‘log-in’ to next page.
Q: How to create a password for my NVR System? What should I do when I forget my system password?
A: After logging in–go to System Settings–User– create Password
Please keep your password in your mind, or it requires more effort to get it back. Please understand. If you forgot it, please Click ‘Forgot Password’, take two pictures of the serial number and your system date, send it to [email protected] We’ll help you out.
Q: What’s the working temperature of Firstrend Security Camera?
A: Camera working temperature: From -50 degree Fahrenheit to +122 degree Fahrenheit.
Q: How to turn on Continuous Recordings (24 Hours, 7 Days)?
A: On your monitor, right click your mouse, choose Manual Record in Menu page, select All, click Save.
Q: Where should i playback recordings?
A: Please right click the mouse–Playback. On Playback page, please select Date first on Calender, then, click ‘Query’ button.
You’ll see Color Timeline at bottom of the page, such as Purple Bars means motion detection recordings, Blue color means Normal Recordings. Double-click the color bars, it stats to playback automatically.
- WHY FIRSTREND: System includes 8pcs 1080P HD Bullet camera, 8CH 1080P NVR Recorder with 3TB HDD pre-installed. (4TB HDD Max can be supported: Internal, SATA Interface, 3.5/2.5inches). Putting customers’ interest first is our business philosophy, 60-day free return and 1-year warranty is guaranteed. Any inquires, please contact firstrend experienced support at [email protected]
- REAL P2P: Plug and play surveillance kit, camera and NVR are paired before shipping. Simply connect the cameras and NVR to the Power by included power adapter, picture shows up. NOTICE: Wireless means video cable is not required for camera’s working, but device user still NEED to connect camera to Power outlet for 24/7 surveillance purpose.
- HOW IT WORKS: Connect the cameras and NVR to the power, connect the Mouse to NVR. Connect PC/TV monitor to NVR with a VGA/HDMI Cable. Connect the Router LAN Port to NVR WAN Port with Network Cable Provided. Then, stable and stream video will be received by our professional Wifi signal transmission based on Auto Code Rate adjustment.
- REMOTE MONITORING AND PLAYBACK: firstrend wireless security camera system is totally compatible for your mobile (Andriod and iOS System), tablet and PC. Free APP can be download to remote view and playback recordings (Please make sure NVR is connected to your router by Ethernet cable). It also support Sync-playback,Video Backup and Motion detection. Email alert or App alert will be sent once motion got triggered (Noted: Please Set it Up Properly to Avoid Email Blast).
- HD SECURITY CAMERA SYSTEM: 8pcs of 1080P HD bullet cameras are provided in the package. Night Vision up to 65ft by 6 IR-leds and IP66 rated weatherproof cameras. You can install it anywhere you want, perfect outdoor/ indoor Security& Surveillance solution for Home, Office, Shop, Warehouse etc. firstrend CCTV System features ‘One device linked One User ONLY’. The system kit is ONLY controlled by one authorized account, who can share the device with others in order to prevent attacking or hacking.